Privacy Policy

We process the following categories of personal data:

• Identity data: name, date of birth, place of birth, gender, nationality, parents' names
• Passport data: passport number, country of issue, issue date, expiry date — stored temporarily only (see §5)
• Contact data: email address, phone number, home address
• Travel data: purpose of travel, address in destination country, social media identifiers (where required by government)
• Employment data: employer name and address (where required by government)
• Payment data: processed by Stripe — we do not store card details
• Application data: background question answers, application status, order ID
• Technical data: UTM parameters for marketing attribution

We apply strict retention periods in accordance with the storage limitation principle (Art. 5(1)(e) GDPR):

• Passport data and form data: deleted immediately after submission to the government authority. Session storage expires after a maximum of 2 hours.
• Photos (passport photo and selfie): deleted immediately after submission. Never stored longer than the session.
• Email address and application status: retained for the duration of the service and a maximum of 2 years for administrative purposes.
• Payment information: retained in accordance with statutory record-keeping obligations (7 years) for tax purposes.

Under the GDPR, you have the following rights:

• Access (Art. 15): you can request which data we hold about you
• Rectification (Art. 16): you can have incorrect data corrected
• Erasure (Art. 17): you can request deletion of your data, to the extent legally permitted
• Restriction (Art. 18): you can request restriction of processing
• Objection (Art. 21): you can object to processing
• Portability (Art. 20): you can request your data in a portable format

To exercise your rights or to submit a complaint, contact us at privacy@easyvisahelp.com. You can also file a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).